05. User Interviews

User Interviews Heading

User Interviews

L7 04 User Interviews

User Interviews Recap

Things to Remember

  • Introduce yourself and give an overview of what you will be asking the user to do during the study
  • Ask user to sign NDA (if applicable)
  • Learn more about the user’s background by asking general questions (although the questions should be related to your project)
  • Start focusing in by shifting to more specific questions directly tied to your project space
  • Ask the user to complete tasks using the prototype
  • Ask the user for their overall feedback about the prototype
  • Thank the user!

Questions

  • Keep questions open ended
  • If asked a question, try to get the user to answer the question from their perspective by reframing (ex: how do you think it should work)

User Interviews I

What’s the best way to phrase the question?
SOLUTION: How would you describe your experience placing an order?

User Interviews II

If a user asks you “what does this button do” during the study, what is the best way to respond
SOLUTION: Ask the user what they think the button should do

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